SHIPPING AND RETURN POLICY
shipping policy
Orders are not processed on weekends and holidays. Products ship within 5-7 business days.
During Sales/promotions, processing times may take up to 7 business days for orders to process. Processing time for wigs during holidays can take up to 10 business days.
Any changes to orders after it is placed will incur an additional administration fee of $10.
eyelash extension online store
return & exchange policy
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Shinta@shintabrown.com or by phone: +1-817-767-3770
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Wigs, closures, and frontals are FINAL SALE and may not be returned.
Exchange
Unfortunately, there are no exchanges.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should e-mail us at shinta@shintabrown.com
By phone: +1-817-767-3770
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
